Your Security Online

Grand Image, Ltd. provides a secure online environment, which allows you to safely view our products and provide us with sales or marketing related information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is absolutely secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guarantee its absolute security. If you ever have problems viewing any information on this site, please contact us at service@grandimage.com.

How We Use Your Information

In order to improve the usefulness of our website for our customers, we automatically collect statistical information on traffic flow and volume from each visit to our website. Information that we collect includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data (within the confines of our site). We use this information to analyze trends, to administer the website, to track users' movements around the website and to gather information about our user base as a whole.

When you register online you are required to provide contact information. We may use this information to communicate with you about the products and services available on our website. You may opt out of any email lists by contacting us at service@grandimage.com or choose ‘unsubscribe’ in the footer of the email received. Grand Image, Ltd. will never sell your customer contact information.

We endeavor to take appropriate measures to safeguard against unauthorized disclosures of information, however, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with our Privacy Statement.

Links to Other Websites

Our website contains links to other websites that are not owned or controlled by Grand Image, Ltd. Please be aware that we are not responsible for the privacy practices of such other websites so we encourage you to be aware of and to read the privacy statements of each and every website that collects personally identifiable information, as this privacy statement applies only to our website.

Changes in Our Privacy Statement

We reserve the right to modify this privacy statement at any time. If there are changes to our privacy statement, we will post them here on our website, so please review it frequently.

How to Contact Us

If you have any questions or concerns about this privacy statement, you can contact us at: service@grandimage.com.

OUR ADDRESS:

Grand Image, Ltd.

4730 Ohio Avenue South

Seattle, WA 98134

206.624.0444

service@grandimage.com

Grand Image products are for wall décor use and may not be altered including, but not limited to, canvas transfers, etc. without written permission. Grand Image prohibits any posting of Grand Image imagery on websites without prior approval or written permission. Please contact your account manager for permission to post imagery online or to use our images for marketing purposes.

These terms and conditions govern the use of the Grand Image, Ltd. website. We retain the right to modify these terms at any time. You can also view our Privacy Policy.

All content on this site is the exclusive property of the publisher Grand Image, Ltd., or its artists and is protected by the United States and international copyright laws. You may not download from this website any images, graphics or logos without prior written consent from Grand Image, Ltd. Any unauthorized use, including the reproduction, modification, distribution, transmission, re-publication or display of any or all artwork and/or graphic imagery found on this website is strictly prohibited and will be prosecuted to the full extent of the law.

Grand Image, Ltd. originals, posters and limited editions are for wall decor use only, and may not be altered for use on other products, including canvas transfers, without prior permission from Grand Image, Ltd.

Grand Image, Ltd. service marks and trademarks may not be used for any purposes by any third party without the prior written consent of Grand Image, Ltd.

All artwork and/or graphic imagery found on this website is copyright protected by the publisher of the artwork, Grand Image, Ltd. and/or the artist(s) credited with creating the artwork.

All photographs found on this website are copyright protected. Photography credit: Tammy Hunter, Steve Keating, and Rebecca Maurer.

Please contact us for specific copyright information for each artist and their artwork.

When visiting a website it is so easy to click and save with a mouse button when one sees a graphic image that one likes. A common misconception is that anything found on the internet is public domain and may be taken without permission from the creator/owner. Just because parts of a website may be cached or stored on your computer, or your browser will allow you to "image save as" does not allow you to use our artwork or graphic imagery as you wish. Internet and public domain are not synonymous.

Material found on the web may be copied freely only if the information is: created by the federal government, the copyright has expired, or the copyright has been abandoned by the holder.

While Grand Image, Ltd. uses reasonable efforts to include accurate and up-to-date information on this website, it makes no representations as to the accuracy, timeliness or completeness of that information. In using this website, you agree that its information and services are provided "as is, as available" without warranty, express or implied, and that you use this site at your own risk.

To the fullest extent permissible by applicable Washington State law, Grand Image, Ltd. disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement. Grand Image, Ltd. does not warrant that this website, its servers or emails sent from Grand Image, Ltd. are free of viruses or other harmful components.

Grand Image, Ltd. shall not be liable for any damages or costs, direct, indirect, incidental, punitive, or consequential arising out of or in any way connected with your use of any information or service accessed through this website.

You further agree that Grand Image, Ltd. and any other parties involved in creating, maintaining, and delivering this site's contents have no liability for direct, indirect, incidental, punitive, or consequential damages with respect to the information, services, or content contained on or otherwise accessed through this website.

Grand Image, Ltd. shall assume no liability for any errors, omissions, or inaccuracies in the information provided regardless of how caused. Grand Image, Ltd. shall assume no liability for any decisions made or actions taken or not taken by the user of the applications in reliance upon any information or data furnished hereunder.

We reserve the right to make changes to our Terms and Conditions at any time and in our sole discretion. As such, you should review those policies, terms, and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions are held to be invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

Custom work is subject to more detailed requirements.

PRICES: All prices are subject to change without notice. Please contact your account manager for more details.

MINIMUM ORDER: $75.00 U.S. Dollars not including shipping.

QUOTES: Quotes will be provided for any custom product upon request. Grand Image provides quotes for OED, LTD, SED and commissions within 24 hours from request. Grand Image provides quotes for Framing or Licensing within 48 hours from request. Quotes for quantity and Alternative Substrates may take longer than 24-48 hours and you will be notified of approximate time frame upon request of quote. Grand Image will provide crop references with quote forms if applicable. Quotes are valid 90 days from date of issue.

PRINT VARIANCE: Due to variations in substrate manufacture and environmental factors that affect equipment, images are guaranteed to match the size quoted within a tolerance of one quarter inch.

CUSTOM MANIPULATIONS: Design time fees for color manipulations are charged by the hour. Grand Image requires physical references – cannot be sent digitally - for all color comparison or manipulations. All crops and digital manipulations must be approved by the client before Grand Image will proceed with production of the custom product.

TEST STRIPS: Grand Image requires test strips for any image that is quoted above our enlargement standards/guarantee. Test strips are $25. If a test strip is required by Grand Image, the enlargement is approved and the PO for the custom print is issued, Grand Image will waive the $25 test strip fee.

WRAPS: You may order Solid Color wraps in Black, Turkish Coffee, & White for both Limited Edition (LTD) & Signature Edition (SED), and other Solid Color wraps upon requests for LTD orders. Grand Image requires a physical color references for any specific color requests. You may also specify Gallery (formerly Mirror) wraps around the image for gallery wrapping.

TURNAROUND: Limited Edition (LTD) and Signature Edition (SED) ships within 5-10 business days from receipt of PO and established payment. OED ships within 7-12 business days from receipt of PO and established payment. Orders with more than 10 paper items or including more than 5 canvas items may take longer. Grand Image will indicate the turnaround for all custom prints and manipulations, volume orders, commissions or alternative substrates on the quote form.

RUSH FEES: Rush fees are established for any purchase order requiring a turnaround less than the turnaround indicated on the quote form. Rush fees for Limited Edition (LTD), Signature Edition (SED), or OED is $10 per print with a $250 maximum total fee. Grand Image will determine rush fees for all custom prints/manipulations, volume orders, commissions or alternative substrates at time of order.

USAGE: Grand Image products are for wall décor use and may not be altered including, but not limited to, canvas transfers, etc. without written permission. Grand Image prohibits any posting of Grand Image imagery on websites without prior approval or written permission. Please contact your account manager for permission to post imagery online or to use our images for marketing purposes.

INVOICES: Upon shipment of your order, Grand Image emails digital copies of all invoices. Each invoice includes a tracking number for your shipment. The digital version is the only copy you will receive unless you notify Grand Image of your preference to receive a physical copy via US postal mail. Please designate the appropriate recipient’s email address on the accounting portion of this document.

SHIPPING: Your order confirmation or quote form will designate if your purchase order will ship from a location other than Seattle. Larger orders may be shipped by common carrier. Customers may specify carrier or freight forwarder. In the event your account is not on terms, estimated shipping charges must be prepaid by credit card before Grand Image will ship your order. Once the actual shipping charges are incurred, a credit to your card will be issued if applicable. Grand Image requires notice of any damage or discrepancy with product or invoice within 3 business days of receipt of product.

DROP SHIPPING: If you request a drop ship to another location other than a facility owned or operated by the "bill to" account, please make the recipient of your purchase order aware. Grand Image requires notice of any damage or discrepancy with product or invoice within 3 business days of receipt of product.

PAYMENT: Payment must be made in U.S. Dollars. Payment due dates of all approved terms are computed from shipment/invoice date. Sender must pay for all costs of wire transfers of funds, and for any costs of currency conversion. We accept VISA, MasterCard, and American Express. There is a $5,000 credit card charge limit per sales order. A $35 service charge will be levied on any account for a returned check.

RETURNS: Grand Image policy warranties against manufacturer defects only. Manufacturer defects do not include damage due to climate, mishandling in storage and improper installation. Grand Image requires notice of any freight damage or discrepancy with product or invoice within 3 business days of receipt of product. Grand Image extends account credit on acceptable returns. Grand Image does not issue refunds. All custom prints including Open Edition (OED), Limited Edition (LTD), Signature Edition (SED), Grand Image Home (GIH), Alternative Substrates and/or commissioned works are non-refundable nor returnable. No return of stock/inventoried artwork will be accepted as a return if artwork has been trimmed, stretched, framed or altered in any way unless prior approval has been granted by the account manager. Shipping charges are non-refundable. Deposits are non-refundable. All qualified or approved returns must be shipped or returned to Grand Image in the same or similar packaging used by Grand Image. Returned artwork damaged by packaging will not be accepted. The customer is responsible for clarifying proper packaging with Grand Image.

CREDITS: Account credits issued by Grand Image will be available on your account for 90 days. After 90 days, the credit will no longer be available.

NEW ACCOUNTS: All purchase orders will require pre-payment at time of order, unless terms are approved prior to shipping order. Approval of terms can take up to three weeks. Terms apply to orders over $500 net and to non-custom order items. All custom product and orders require a 50% deposit upon receipt of purchase order with pre-determined terms on balance post-shipment.

DEPOSITS: All deposits received by Grand Image, Ltd. are non-refundable.